These Terms and conditions apply to all orders placed online at www.house2home.org.uk
and over the telephone. By placing an order with House 2 Home you are accepting to
abide by these conditions. Please read them carefully and contact our Customer Service
team if you have any questions.
If you do not wish to comply with these terms and conditions, then you should not
place an order and enter into a contract with House 2 Home.
Please note that these terms and conditions do not affect your statutory rights.
These can be viewed at www.citizensadvice.org.uk
Please remove any items from the hall way, stairs and landing, Delivery persons do
not take their shoes off.
1. Price and Payment of Goods 1.1. Prices displayed on our website are inclusive
1.2. We can only accept payments from U.K registered accounts.
1.3. The total price payable, for all items ordered, will be debited, from the account
provided, at the time that the order is placed.
1.4. We accept most major credit/debit cards including Visa, Delta, MasterCard and
Switch and we use a secure payment method called Payment Sense.
1.5. All billing information given must match those held by the bank that issues
the card that you are paying with. Failure to supply the correct information may
lead to a delay or cancellation of your order. Your order will only be processed
once the payment has been authorised.
1.6. Payment for goods must be made in accordance with our purchase procedure as
set out on our website. All orders are positively credit card sanctioned prior to
dispatch. We can accept no responsibility if any details you provide us with are
incorrect or if any order is held up as a result of incorrect or unsubstantiated
1.7. Your order for goods is subject to stock availability. If we do not supply goods
to you for any reason we will inform you of the situation and will refund any money
already paid by you for these goods. If either you or we are in breach of the arrangements
under the Agreement, neither of us will be responsible for any losses that the other
suffers as a result, except those losses which are a foreseeable consequence of the
1.8. Once the order has been placed, you will receive a confirmation e-mail, Please
ensure you provide the correct e-mail address, else you will not receive this confirmation.
The order confirmation should be checked as soon as possible. Any problems with the
order please contact our helpful staff on 0151 475 6857 / 07951774933.
2. Website inaccuracies 2.1. All sizes quoted are approximate. Goods are supplied
on the understanding that there may be slight variances in colour, finish, shade
and grain particularly, but not exclusively, on wood or metal products. Wood materials
may have minor technical differences and their appearance may differ slightly from
the goods shown. Any changes will be of an equal or higher standard to those displayed.
2.2. The information, services and products provided on and throughout this site
are subject to change without notice. In the event of a genuine website error or
inaccuracy we reserve the right to withdraw an offer immediately. We also reserve
the right to cancel all confirmed orders that are subject to genuine website error
or inaccuracy. All products offered are subject to availability.
2.3. Any errors that have been made in the description of our products will be rectified
as soon as possible.
2.4. In the event that any product is displayed with an inaccurate price we have
the right to withdraw and cancel the order prior to a contract being made.
3. Guarantee 3.1. All goods carry a standard 12 month manufacturers guarantee against
3.2. Certain products may also offer manufacturers additional guarantees These products
will have details of the offer included with the product.
3.3. Nothing in these conditions will reduce your statutory rights relating to faulty
or misdescribed goods. For further information about your statutory rights visit
Citizen Advice Consumer Service at www.citizensadvice.org.uk .
4. Making a Claim 4.1. To make a claim under the guarantee, we will require details
of the order No. Or a copy of the order confirmation e-mail. Without this we cannot
guarantee we will be able to trace your order details, which would result in us not
being able to verify your claim.
5. Delivery of goods 5.1. Delivery of the goods shall be made to UK mainland addresses
only and must be signed for. The address will be that registered with your payment
card issuer, unless you request otherwise and we agree to such a request (at our
5.2. We use a carrier service for our National deliveries. Whilst they aim to deliver
between the specified times, on the selected delivery date, we cannot guarantee this,
but will do our best to get your goods to you as soon as possible.
5.3. If we are unable to deliver the goods for any reason you will be notified and
will not be obliged to pay for the goods.
5.4. If delivery of the goods is delayed, you shall be entitled to contact us and
cancel the order. Any monies paid in respect of the goods, which are not delivered,
will be refunded.
5.5. With larger items the driver may require some assistance to offload the items
5.6. If goods arrive in a damaged condition you must inform us as soon as possible.
We shall arrange collection of the goods and will either replace the goods at no
extra charge, or refund any monies paid by you for the goods.
5.7. We will deliver to business addresses at your request but stress that if instructed
to do so, the card used in the transaction must be officially registered to that
address. Also you are agreeing that anyone situated at your business address has
your written authority to accept goods on your behalf. We will accept no responsibility
for goods once they have been delivered to and signed for at the requested address.
5.8. If either you or we are in breach of the arrangements under this agreement,
neither of us will be responsible for any losses that the other suffers as a result,
except those loses that are a foreseeable consequence of the breach.
6. Availability of Goods 6.1. All products and services are subject to availability
and may be withdrawn at any time.
6.2. Any goods that we are unable to supply will be refunded in full.
6.3. Any items that are not in stock have a lead time. This lead time is an estimated
time supplied to us by the manufacturer of the goods. The manufacturer aim to supply
us with the goods within this time; however this is not always possible. Where there
are delays we aim to notify you as soon as we are informed.
7. Cancellation/Refunds 7.1. The Consumer Protection (Distance Selling) Regulations
2000 gives you the right to cancel an order purchased from our website or via the
telephone with our internet Sales Department. Your cancellation rights begin once
the order has been placed and ends 7 working days following the day of receipt. Once
we have received your notice to cancel you will receive a full refund of the order
including initial delivery costs (if applicable) as soon as possible.
7.2. If possible return the goods with the original packaging.
8. Return of goods 8.1. In the event that the goods are either damaged on arrival,
faulty or incorrect, which requires the goods to be returned. House 2 Home will arrange
for the collection of the goods, where upon the buyer can either cancel the order,
or request a replacement item.
8.2. All returns carriage costs will be borne by you the sender, unless deemed that
the product was either damaged on arrival, faulty or incorrect. House 2 Home can
offer a collection of goods for a fee of £50.00. The consumer however is not obliged
to use this service, and can arrange their own return of goods.
9.3 Certain products that are made to measure may not be returned. Regulation 13
of the Distance Selling Regulations states that goods' made to the consumer's own
specifications are excluded from the cancellation rights. This does not affect the
consumer’s rights to redress under the Sale of Goods Act if the goods do not conform
to the contract. Please refer to term 8.1 in the event the goods are; damaged on
arrival, faulty or the order is incorrect.
House 2 Home
522 Prescot Road,
Tel: 0151 475 6857
House 2 Home is family run business based in Old Swan, Liverpool. We have over 30
years of specialist experience in retail and supply of high quality beds, mattresses
and bedroom furniture. We always put you, our valued customer first every time. We
pride ourselves in the care we take of our customers.
Our aim is to offer a consistent and reliable product. Our reputation
has grown in retail through good practice, confirms our dedication to quality and
professional service. Satisfied Customers throughout the Merseyside area have taken
comfort in our commitment and dedication in providing a superb product along with
excellent levels of customer service.
Our products: Kozee Sleep are our main supplier for Beds and Mattresses,
a company that's been manufacturing in this county for over 30 years, using both
the latest modern technology and machinery combined with the considerable skills
of their craftsmen and then delivered direct to our customers in our own fleet of
vehicles. Our efficient delivery and after sales services are second to none and
our beds are built to last in strict quality controlled environments.